IT‑IS‑Networking
Technology › Resilience & Emergency Operations

Emergency Operations

Seven hurricane activations as Emergency Coordination Officer, each producing an after-action review that fed back into the architecture.

Also known as EOC, Emergency Coordination Officer, Hurricane Response

Left to right is time. Each row is one of the 10 disciplines this one worked alongside, ordered so kindred disciplines sit next to each other rather than alphabetically — a landscape only means anything if neighboring rows belong together. Height is the work running in that domain in that year, weighted by what failure would have cost — life-safety ×3, a statutory obligation ×2.2, the estate itself ×1.5, an evaluation ×1. Every project declares which of those it was, so each ridge traces to an entry you can open and disagree with. Only the work that used this technology is counted, so what shows here is the company it kept rather than the record around it. Height and color are on the record-wide scale rather than this page’s own, so a modest estate draws a modest landscape and any two of these pages can be read against each other.

Served as Emergency Coordination Officer through seven emergency activations, keeping public-safety and Emergency Operations Center systems available under hurricane conditions.

Each activation produced an after-action review that fed directly back into the architecture. Resilience designed and never tested is a hypothesis.

Earlier, at Coleman Technologies: a fault-tolerant Motorola wireless network built specifically for Emergency Operations Center use during natural disasters.

Subtopics

  • Public Emergency Information PlatformsThe public side of emergency management — where a citizen-facing service is the channel residents are told to use, and its availability stops being a web operations concern.

Applied in

  • First Coast Radio System2000–2024Regional shared public safety radio across three system generations — original, retrofit, and full P25 replacement.
  • JaxReady — Public Emergency Preparedness Platform2012–2024The City's evacuation and flood zone lookup, on mobile and the public web — carried into the emergency public information chain, and tested as critical infrastructure rather than as a website.
  • Enterprise Audiovisual-over-IP Fabric2005–2023Five sites on one fabric across eighteen years — Council, the Emergency Operations Center, the Ed Ball backup rooms, the Cecil Field backup 911 facility and a youth services agency — so a room stopped being a closed system.
  • Fire & Rescue Mobile Gateway and SD-WAN Overlay2012–2023Three hundred apparatus turned into routed nodes on the enterprise network — dual carriers on private APNs, head-ends behind two providers, and a zero-trust overlay behind a firewall virtual system built for the fleet.
  • E911 Caller Location and Backup Answering Point2013–2021Making the dispatcher see a room instead of a phone number — then building a second answering point so the dispatch center was not a single point of failure.
  • Emergency Operations Center Activations2006–2021Seven activations keeping public-safety and EOC systems available under hurricane conditions — in Logistics from 2006 and as the division's Emergency Coordination Officer from 2008 — with each after-action review fed back into the architecture.
  • Republican National Convention — National Special Security EventJune – October 2020Critical Infrastructure Subcommittee for a national special security event relocated to the city eight weeks into planning — first-responder mobility, venue design, carrier redundancy, and federal sensors landed on a municipal estate.
  • ITD Continuity of Operations Plan2007–2016A two-hundred-page all-hazards continuity plan whose first instruction is to skip the plan and go straight to the appendices.
  • The SHA-2 Migration That Reached Dispatch2014A routine certificate renewal that broke a live estate through its oldest endpoints, stopped station alerting in seventy-plus fire stations, and was resolved by deliberately keeping one service weak.
  • Super Bowl XXXIX Surveillance Network and Command Center2004–2005The transport and command center behind the video surveillance estate for the 2005 Super Bowl — evaluated, architected and overseen by the same person, deliberately.
  • Emergency Operations Center Wireless Network2000–2003A fault-tolerant Motorola wireless network built specifically for EOC use during natural disasters.

Career

Documents

  • ITD Continuity of Operations Plan2009Two hundred pages, all-hazards, sole author. Aligned to the county emergency management plan and built on Incident Command System doctrine.

Attested by

  • Emergency Management Training2006 · undefinedNine courses taken in 2006, two years before the Emergency Coordination Officer designation they led to — the Incident Command System sequence through ICS-400, two continuity courses, and the Florida state academy.

See also

Also searched as

  • NG911
  • next generation 911
  • PSAP
  • emergency communications
  • CAD
  • incident command
  • NIMS
  • ICS
  • crisis management
  • EOC
  • all-hazards