IT‑IS Networking
Projects › Hospitality

Kerzner International Resort PMS Integration

Guest internet and marina shore power authenticated, metered and posted to a room account across resort properties.

Atlantis in the Bahamas and properties in Mexico among them: the wireless network and building systems tied into the property management system so that guest internet access, and shore power and services for yachts in the marina, could be authenticated, metered and posted to an account.

That included building the walled gardens — the page a customer is presented with first, where they enter their details and are charged before anything else opens up.

Hospitality is an unusual environment to design a network for. A captive guest who cannot get online complains to the front desk rather than to a help desk.

Outcome

A network that was a revenue line rather than an overhead.