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Customer Billing System Process Documentation

The end-to-end process behind the city's IT chargeback platform, spanning sixteen functional lanes and eight systems of record. Co-authored.

The workflow spans sixteen functional lanes — finance, the budget office, the PMO, operations, and six technical operating units — and automates extraction from the systems of record that hold the truth: CiscoWorks for network ports, Lenel for badge access, Active Directory and LDAP for accounts, the CA service desk for tickets, Tivoli and Maximo for assets, Oracle Position Control for personnel.

QA gates, an error-report loop back to asset managers, and a hard annual inventory cut-off keep the counts defensible before a single bill is issued.