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Multi-Agency Interoperability

A utility, law enforcement, fire and rescue and emergency management operating over infrastructure none of them individually owned.

Left to right is time. Each row is one of the 11 disciplines this one worked alongside, ordered so kindred disciplines sit next to each other rather than alphabetically — a landscape only means anything if neighboring rows belong together. Height is the work running in that domain in that year, weighted by what failure would have cost — life-safety ×3, a statutory obligation ×2.2, the estate itself ×1.5, an evaluation ×1. Every project declares which of those it was, so each ridge traces to an entry you can open and disagree with. Only the work that used this technology is counted, so what shows here is the company it kept rather than the record around it. Height and color are on the record-wide scale rather than this page’s own, so a modest estate draws a modest landscape and any two of these pages can be read against each other.

Delivered interoperability across independently governed agencies on one shared radio platform — each with its own command structure, its own elected accountability, and no ownership of the infrastructure they depended on.

The technical problem is the smaller one. The durable difficulty is agreeing whose rules govern a system that everybody needs and nobody controls.

Applied in

  • Consolidated CAD/911 Dispatch System2016–2024Two agencies with separate commands onto one dispatch platform, cutting response times from five to ten minutes down to one to two.
  • First Coast Radio System2000–2024Regional shared public safety radio across three system generations — original, retrofit, and full P25 replacement.
  • JTA and Downtown Transit Connectivity2006–2023Seventeen years on the boundary between two public agencies that could not direct one another — first as the city's architecture review on transit proposals, then as owner of the interconnect itself.
  • E911 Caller Location and Backup Answering Point2013–2021Making the dispatcher see a room instead of a phone number — then building a second answering point so the dispatch center was not a single point of failure.
  • Emergency Operations Center Activations2006–2021Seven activations keeping public-safety and EOC systems available under hurricane conditions — in Logistics from 2006 and as the division's Emergency Coordination Officer from 2008 — with each after-action review fed back into the architecture.
  • Republican National Convention — National Special Security EventJune – October 2020Critical Infrastructure Subcommittee for a national special security event relocated to the city eight weeks into planning — first-responder mobility, venue design, carrier redundancy, and federal sensors landed on a municipal estate.
  • Super Bowl XXXIX Surveillance Network and Command Center2004–2005The transport and command center behind the video surveillance estate for the 2005 Super Bowl — evaluated, architected and overseen by the same person, deliberately.

See also

Also searched as

  • NG911
  • next generation 911
  • PSAP
  • emergency communications
  • CAD