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ServiceNow

The second commercial platform bought to run the change process — which the process outlasted.

A change process that dies with its tooling was never a process. This one was written down independently of any platform, which is why two migrations were tool migrations rather than governance rewrites.

Where it appears

Declared on each entry rather than listed here, so this page cannot drift from the work it describes. What each entry named is quoted as it stands, with how much of that project rested on it and what stands behind the claim beside it. The first of those drives the height of the surface above.

City of Jacksonville

Also searched as

  • ITSM
  • ITIL
  • change enablement
  • service management
  • release management