The city bought a commercial tool to do what the process already defined, which is the right order: the process was proven first and the product fitted to it.
Where it appears
Declared on each entry rather than listed here, so this page cannot drift from the work it describes. What each entry named is quoted as it stands, with how much of that project rested on it and what stands behind the claim beside it. The first of those drives the height of the surface above.
City of Jacksonville
- Enterprise Change Management Standard1999–2012Unicenter-era service managementdeployed, and replaceabledocumented at the time
Also searched as
- ITSM
- ITIL
- change enablement
- service management
- release management